We
ensure that everyone involved in the project has a clear idea of the
scope of the project underway, the estimated cost, and understands
how the project will progress, be evaluated and re-estimated if required.
We employ the implementation and problem resolution project management
procedures.
·
Project Planning - Led by a project manager who serves as the single
point of contact, the account management team sets project goals and
follows a stepped planning process to sequence service delivery.
·
Change Management - Our change control procedure gives project managers
the flexibility to adapt to change without compromising the project's
systematic progress.
·
Issue Management - Accenttech's issue escalation process is integrated
into every project so that clients know exactly who to call based
on situational circumstances.
·
Subcontractor Management - When additional resources are needed to
meet project requirements, we select and manage subcontractor accountability
and performance levels, and train them in Accenttech's customer satisfaction
methodologies.
·
Quality Assurance - From performance testing to follow-up calls and
end-user surveys, we make sure that our services meet your expectations,
provide value and result in a high degree of customer satisfaction.
